Help Troubleshooting Tips

Recommended Settings How to change your settings
Javascript must be enabled

To enable JavaScript in Microsoft Internet Explorer, perform the following steps:

  1. From the Tools menu, click Internet Options
  2. From the Security tab, click Custom Level
  3. Scroll to Scripting of Java applets, click to select enabled. Click OK
  4. Relaunch your browser

In Mozilla Firefox (versions 2 and 3):

  1. Click the Tools menu
  2. Select Options
  3. Click the Contents tab
  4. Select the Enable JavaScript checkbox
  5. Click the OK button

In Apple Safari (versions 2 and 3):

  1. Mac OS X users: click the Safari menu
    Windows users: click either the Edit menu or the Safari settings button
  2. Select Preferences
  3. Click the Security tab
  4. Select the Enable JavaScript checkbox
Browser must be set to accept cookies In Internet Explorer, go to Tools - Internet Options. Click on the Privacy tab and set Privacy Setting to Medium. In Mozilla Firefox, go to Tools - Options. Check the box to Allow Sites to Set Cookies under the cookies section.
Browser must be set to check for newer versions of stored pages In Internet Explorer, go to Tools - Internet Options. Click on the Settings button and set Check for Newer Versions of Stored Pages to "Every Visit to the Page". In Mozilla Firefox, type about:config in the address box and hit enter. Scoll down to browser.cache.check_doc_frequency, right click to modify and change frequency to 1.
Your Pop-up Blocker Disabled
  1. Open Internet Explorer
  2. Click on Tools, mouse over Pop-up Blocker, and click on Turn Off Pop-up Blocker (if the option says turn on Pop-up blocker, then disregard)
  3. The Pop-Up Blocker will now be turned off

Privacy Service Settings:

For Users with McAfee Security Center. You must add our site to your "Allowed Web Sites" and "Accept Cookies Web Sites".

  1. Open McAfee Security Center
  2. Click on Privacy Service, Configure Privacy Service Options
  3. Choose the "Allowed List" tab and type www.onlineAHA.org in the URL text box
  4. Choose the "Cookies" tab and type www.onlineAHA.org in the URL text box