If you need assistance with your account, log-in user name or password, receipt, navigation, or other technical support, please contact our Customer Support Center.

Phone: 1-888-AHA-8883 (1-888-242-8883)
Email: help@onlineaha.org
Support available 8 a.m. – 5 p.m. Central Time, Monday–Friday

If you have questions regarding technical specifications or need troubleshooting tips, please review our technical specifications. Learn more

You may also find answers to your questions in our FAQs.

Having trouble with any actions or behaviors on the website? Please first contact us via email or phone as listed above.

If you prefer to contact us via US mail:
American Heart Association
ECC Programs
Attention: OnlineAHA.org
7272 Greenville Avenue
Dallas, Texas 75231-4596